Help and contact
Find help with word lists, files, layouts and downloads. See what to check when something goes wrong and the current operator contact information.
For help with a word cloud, start with the guide for the step you're working on. The Docs cover adding words, keeping phrases together, adjusting the layout, saving projects and downloading artwork.
If a layout doesn't look right
Open the placement report to see which words need attention. Check the font, shape and size settings, and make sure you've opened the right project. Keep a project JSON while you compare versions. You can work through those checks without publishing your private word list.
If a file won't open
For CSV files, check the word,weight header, quoted fields and numeric weights greater than zero. For project JSON, read the version or file error before editing the source. If the file can't be validated, the editor won't replace it with a different layout.
Contact the website operator
For questions about WordShapeLab, use the support email below. Include the page address, browser and steps that led to the issue. Avoid sending private word lists or sensitive personal information.